Refund Policy

1. Overview

This Refund Policy applies to all paid subscriptions to Listlio, operated by Asrin Ilkerli. We want you to be satisfied with your purchase, and we offer a 14-day money-back guarantee on your first payment for any paid plan.

2. 14-Day Money-Back Guarantee

If you are not satisfied with your paid subscription (Professional or Enterprise plan), you may request a full refund within 14 days of your first payment. To be eligible:

• The refund request must be submitted within 14 calendar days of the initial payment date
• This guarantee applies to your first payment on each plan only
• Subsequent billing cycles are not eligible for a refund under this guarantee

3. Non-Refundable Items

The following are not eligible for refunds:

• AI credits that have already been consumed
• Payments made after the initial 14-day period has elapsed
• Free plan usage (the Starter plan is free and no payment is collected)

4. Cancellation

You may cancel your subscription at any time through your account settings under Profile. Upon cancellation, your paid access will continue until the end of the current billing period. No further charges will be made after cancellation. Cancellation does not automatically trigger a refund unless it falls within the 14-day money-back guarantee window.

5. How to Request a Refund

To request a refund, email us at support@listlio.com with:

• The email address associated with your Listlio account
• The date of your payment
• A brief reason for your refund request (optional but helpful)

We will process eligible refund requests within 5–10 business days. Refunds are returned to the original payment method.

6. Contact

For questions about this Refund Policy, contact us at support@listlio.com.